Your privacy is important to us. This Privacy Policy explains how VectorHook
collects, uses, and protects your information when you use our services.
1. Overview
VectorHook ("we," "our," or "us") is committed to protecting your privacy and ensuring
the security of your personal information. This Privacy Policy describes:
- What information we collect and why
- How we use and protect your information
- When and how we share information
- Your rights and choices regarding your information
- How to contact us about privacy concerns
This policy applies to all VectorHook services, including our APIs, website,
and any related services.
3. How We Use Information
We use your information for the following purposes:
Service Provision
- Operate and maintain our services
- Process API requests and responses
- Provide customer support
- Send service-related notifications
Service Improvement
- Analyze usage patterns and trends
- Improve service performance
- Develop new features
- Optimize user experience
Security & Compliance
- Detect and prevent fraud
- Monitor for security threats
- Comply with legal obligations
- Enforce our terms of service
Communications
- Send product updates
- Marketing communications (with consent)
- Survey and feedback requests
- Important service announcements
4. Information Sharing
We do not sell, trade, or rent your personal information. We may share information
in the following limited circumstances:
Service Providers
We work with trusted third-party service providers for hosting, analytics,
payment processing, and customer support. These providers only access
information necessary to perform their services.
Legal Requirements
We may disclose information when required by law, court order, or to protect
our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information
may be transferred as part of the transaction.
5. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication requirements
Operational Safeguards
- Access controls and role-based permissions
- Employee security training and background checks
- Incident response and breach notification procedures
- Regular backup and disaster recovery testing
Important: While we implement strong security measures, no system
is completely secure. Please help protect your account by using strong passwords
and keeping your credentials confidential.
6. Data Retention
We retain your information for as long as necessary to provide our services and
comply with legal obligations:
|
Data Type
|
Retention Period
|
Purpose
|
| Account Information |
Duration of account + 3 years |
Service provision, legal compliance |
| API Usage Data |
12 months |
Analytics, billing, support |
| Log Data |
6 months |
Security, troubleshooting |
| Marketing Data |
Until consent withdrawn |
Communications, preferences |
7. Your Rights
You have several rights regarding your personal information:
Access & Portability
- Request a copy of your data
- Export your data in a portable format
- View your privacy settings
Control & Correction
- Update or correct your information
- Delete your account and data
- Restrict certain data processing
How to Exercise Your Rights
To exercise any of these rights, you can:
- Use the privacy controls in your account dashboard
- Contact our privacy team at privacy@vectorhook.com
- Submit a request through our support portal
We will respond to your request within 30 days and may require identity verification.
8. Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
Essential Cookies
Required for basic functionality, authentication, and security
Analytics Cookies
Help us understand how you use our services (optional)
Preference Cookies
Remember your settings and preferences
You can control cookies through your browser settings or our cookie preferences center.
9. International Transfers
VectorHook operates globally, and your information may be transferred to and processed
in countries other than your own. We ensure appropriate safeguards are in place:
- We use Standard Contractual Clauses approved by the European Commission
- Data transfers are limited to countries with adequate protection levels
- We implement additional security measures for international transfers
- You can request information about specific transfer safeguards
10. Children's Privacy
Age Restriction: Our services are not intended for children under 13.
We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13,
please contact us immediately so we can delete it.
11. Policy Changes
We may update this Privacy Policy periodically. When we do:
- We'll post the updated policy on our website
- We'll update the "Last updated" date
- For material changes, we'll notify you via email
- We'll provide 30 days notice for significant changes
Your continued use of our services after changes constitutes acceptance of the updated policy.
This Privacy Policy is effective as of January 1, 2025 and governs
our collection and use of your personal information.